E-Resources Help  Tags: eresources_help database_access e-resources e-journals brandeis_library_information  

When I click on the  button, the page hangs or times out and doesn't load.

If you are on-campus using a wireless connection, please check and make sure that you are connected to the secure wireless network (brandeis_unet_secure). See this page for instructions on how to connect to secure wireless:

http://lts.brandeis.edu/techhelp/connecting/on-campus/wireless/index.html

The regular (unsecure) wireless network and the guest wireless network have certain restrictions and certain ports are blocked due to security issues. At this time, access to Get It links and the e-journals page is restricted on the unsecure and guest wireless networks. Brandeis users should connect to secure wireless in order to have unrestricted access to our resources.

Wired connections will not have any problems accessing Get It links and the e-journals page.

I can’t view the button in my web browser

Please check your browser’s settings and make sure that your browser is set to allow cookies and that Javascript is enabled. You may also want to try using a different browser.

If you are using Internet Explorer, please make sure that your browser is set to allow all images.

If you are using an earlier version of Firefox, please make sure that the box that says Allow cookies to be set “for the originating website only” is unchecked. If this doesn’t solve the problem, try following the steps outlined in the box below.

There seems to be an occasional problem with viewing the GetIt button in Firefox 2.0. It can usually be solved by following these instructions:

1. In Firefox, go to Tools->Options, under Content, uncheck the box
"Load Images Automatically", click OK. Reload the page.

2. Go back to Tools->Options, Content and CHECK the box "Load Images
Automatically", click OK. Reload the page. You should now see the GetIt button.

When I clicked on the button and got an error message that looked like this:

It said: “For help, please send mail to the webmaster (sfxlcl3@sfxdev), giving this
error message and the time and date of the error.”

I clicked on the email address but it doesn’t go anywhere.

There is an error in our system for this resource. Please send an email to e-resources@brandeis.edu with the description of the problem and include a copy of the error message as well as the e-journal/database you were using when you got the error message.

For more information on using please see the Get It FAQ page.