E-Resources Help  Tags: eresources_help database_access e-resources e-journals brandeis_library_information  

• Unable to access the e-journals page, Get It links
  
• EZproxy host error message
• Page cannot be displayed error
• Access Denied Error Message
• Temporary proxy password message/ERROR Cache Access Denied
• Error when trying to access a bookmarked link

When I click on the link to the button or the eJournals A-Z page, the page hangs up or times out and I am unable to access it.

If you are on-campus using a wireless connection, please check and make sure that you are connected to the secure wireless network (brandeis_unet_secure). See this page for instructions on how to connect to secure wireless:

http://lts.brandeis.edu/techhelp/connecting/on-campus/wireless/index.html

The regular (unsecure) wireless network and the guest wireless network have certain restrictions and certain ports are blocked due to security issues. At this time, access to Get It links and the e-journals page is restricted on the unsecure and guest wireless networks. Brandeis users should connect to secure wireless in order to have unrestricted access to our resources.

Wired connections will not have any problems accessing Get It links or the e-journals page.

When I click on a link to an electronic resource I get the following error message.

There was a problem with access to:

Please try clearing the cache on your browser. If you need help clearing your cache, please see clearing cache instructions.

I am getting an “Access Denied” message when I try to access a database.

Our subscription to this database may have a limit of simultaneous users and there may already be the maximum number of users logged in. Try again in a little while. You may need to clear the cache and delete your cookies. If you are still getting the message, please email e-resources@brandeis.edu.

I got a pop-up box telling me that I need a temporary proxy password (not my UNet login). What is this and how can I access the database?

You may need to clear the cache and delete your cookies in your web browser. It may also be a configuration issue with your browser.

If you are using Internet Explorer,

Go to Tools->Internet Options->Connections tab->Click LAN
settings, Make sure all boxes under "Automatic configuration" and "Proxy
server" are UNCHECKED. If any boxes are checked, uncheck them and click
OK. Close and reopen the browser.

In Firefox 2.x, go to Tools->Options->Advanced->Network tab->Click Settings->Make sure the button “Direct connection to the Internet” is checked. Click OK and close and reopen the browser.

In Firefox 3.x, go to Tools->Options->Advanced->Network tab->Click Settings->Make sure the button "No proxy" is selected. Click OK and close and reopen the browser.

If this doesn’t solve the problem, please email e-resources@brandeis.edu with a description of the problem.

Links in LOUIS that say ONLINE ACCESS AVAILABLE do not have the proper URL and can’t be bookmarked.

It’s recommended that you access our databases through Brandeis Scholar, LOUIS, or the LTS website, rather than a bookmarked link for a specific database. You may also bookmark the Find Database by Subject page in Brandeis Scholar that contains the link to your frequently used database.